We hope you enjoyed your online shopping experience with Calenys. Please read below for more information about our shipping.

Delivery Time
Most orders arrive within 3–15 days. Your exact ETA is confirmed at checkout and calculated in real time based on your address and shipping method. Please note that public holidays, customs inspections, remote locations, or severe weather may cause delays.

Processing & Dispatch
Orders are processed and shipped within 1–2 business days after payment (pre-orders/backorders are clearly labeled). Once shipped, you'll receive a tracking number via email or SMS—please allow 24–48 hours for tracking updates.

Shipping Fees
Shipping costs are calculated at checkout. Any free-shipping minimums or promotions will be displayed on our site.

Multiple-Item Orders
Orders with multiple items may be sent in separate parcels with individual tracking numbers, so arrival times may vary.

Address Changes & Delivery Issues
Address changes are usually possible before dispatch—but once shipped, modifications or rerouting cannot be guaranteed. If an incomplete or incorrect address causes delivery failure or a return, reshipment or address correction may incur extra postage. If tracking shows "Delivered" but you haven't received your package, check your porch, front desk, or with neighbors, and contact the carrier. If the issue remains unresolved, reach out to us within 48 hours.

Damage or Loss
For damage or suspected loss, contact us within 48 hours of delivery (or the expected delivery date) with photos of the outer box, shipping labels, and items. We'll arrange a replacement, reshipment, or refund per our policy.

Duties & Taxes
Some destinations may charge import duties or taxes, which are generally the recipient's responsibility (U.S. domestic orders are typically duty-free).

Contact

For assistance, please email support@calenys.com. We’ll get back to you as soon as possible.