Return&Refund Policy

Uers can self-signed in the next day within 30 days to enjoy no reason to return service.

Refund Options (Choose One)**  

**Option A – Return for Full Refund**  
- Items must be in original condition (unworn/unused, with tags, and in original packaging).  
- Return shipping costs are the customer’s responsibility – you arrange and pay for shipment.  
- A full product refund will be issued after we receive and inspect the returned item.

**Option B – No-Return (40% Refund)**  
- Keep the item and skip the return hassle.  
- We’ll refund 40% of the original payment; the remaining 60% covers non-refundable logistics and handling fees.

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Important Notes**  
- **Taxes & Duties:** Refunds do not include any taxes or VAT paid at purchase – these are non-refundable.  
- **Prior Approval:** You must contact us at support@calenys.com before sending any returns. Unauthorized packages will not be accepted.

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Personal Care & Beauty Products**  
For hygiene reasons, these items are not eligible for return (Option A). They qualify only for the No‑Return 40% Refund (Option B).