At Calenys, your satisfaction is our top priority. If you are not completely happy with your purchase, you may return it within 30 days of delivery for a full refund — no hidden fees, no partial refunds.
30-Day Full Refund Guarantee
- You may request a return within 30 days of the delivery date, for any reason.
- Once we receive your return, we issue a 100% refund of the product price and any sales tax you paid to your original payment method within 5–10 business days.
- We do not charge restocking, handling, or processing fees of any kind.
Personal Care & Beauty Products
Unopened items in their original packaging can be returned like any other product. If a personal care item has been opened or used and you experienced a defect, quality issue, or allergic reaction, we will still provide a full refund — just contact us first so we can help.
How to Start a Return
- Email support@calenys.com with your order number and the reason for your return.
- We will reply within 24–48 hours with return instructions and our return address.
- Ship the item back and share the tracking number with us.
- Your refund is issued within 5–10 business days of receiving the return.
Return Shipping Costs
- We cover return shipping if the item is defective, damaged, or if we sent you the wrong product — we will provide a prepaid label or reimburse the cost.
- For all other returns, you are responsible for the return shipping cost.
Defective, Damaged, or Lost Orders
If your order arrives damaged or is lost in transit, contact us within 48 hours with photos of the package. We will send a free replacement or issue a full refund — whichever you prefer.
Order Cancellations
You may cancel any order for a full refund at any time before it ships. After dispatch, please use the return process above.
Contact Us
Questions about returns or refunds? Email support@calenys.com — we respond within 24–48 hours on business days.