Privacy Policy

Last updated: July 4, 2026

Introduction
This Privacy Policy explains how Calenys US ("we," "us," or "our") collects, uses, and shares your personal information when you visit www.calenys.com, use our Services, or interact with us. "You" and "your" refer to any user of our Services—whether customer, visitor, or other individual whose information we collect.

By accessing or using our Services, you agree to the practices described here. If you do not agree, please do not use our Services.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will post the revised version on our Site, update the "Last updated" date, and take any other steps required by law.

How We Collect & Use Your Personal Information
To provide our Services, we collect personal information from three sources: directly from you, automatically through your usage, and from third parties. The specific data we collect depends on how you interact with us.

We use this information to communicate with you, deliver and improve our Services, comply with legal obligations, enforce our terms, and protect our rights and those of our users.

What Personal Information We Collect

1. Information You Provide Directly

  • Contact details – name, address, phone number, email.

  • Order information – billing/shipping addresses, payment confirmation, email, phone.

  • Account credentials – username, password, security questions.

  • Shopping activity – items viewed, cart additions, saved loyalty points, reviews, referrals, gift cards, and purchase history.

  • Customer support – any details you share in communications with us.

Providing this information is optional, but choosing not to may limit your access to certain features.

2. Information Collected Automatically (Usage Data)
We use cookies, pixels, and similar technologies to automatically collect data about your interaction with our Services—including device and browser information, network connection, IP address, and how you navigate our Site.

3. Information from Third Parties
We may receive information about you from:

  • Service providers (e.g., Shopify) who support our Site and operations.

  • Payment processors (who handle bank account, credit/debit card, and billing details to fulfill your orders).

  • Advertising and analytics partners who use tracking technologies when you visit our Site, open our emails, or interact with our ads.

Any third-party data we receive is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Fulfilling orders & providing Services – processing payments, shipping, managing returns/exchanges, sending transaction notifications, and maintaining your account. We may also enhance your experience by allowing Shopify to connect your account with other Shopify services you choose to use (Shopify’s own Privacy Policy applies to that processing).

  • Marketing & advertising – sending promotional messages via email, text, or mail, and showing you tailored ads on our Site and other platforms.

  • Security & fraud prevention – detecting, investigating, and preventing fraudulent or malicious activity. Please keep your account credentials safe and do not share them. Contact us immediately if you suspect unauthorized access.

  • Customer support & service improvement – responding to your inquiries and enhancing our offerings.

Cookies
We use cookies to power and improve our Site, remember your preferences, analyze usage, and personalize advertising. For details on Shopify-related cookies, visit shopify.com/legal/cookies.

Most browsers accept cookies by default, but you can adjust your settings to block or remove them. Note that blocking cookies may affect your experience and cause some features to malfunction.

Our Site also recognizes the Global Privacy Control (GPC) signal—if you send a GPC request, we will treat it as an opt-out of sharing/targeted advertising for that browser/device, and apply it to your Shopify account if linked. We do not respond to other "Do Not Track" signals.

How We Disclose Personal Information
We may share your information with third parties in these situations:

  • Vendors & service providers – IT, payment processing, analytics, customer support, cloud storage, and shipping partners.

  • Business & marketing partners – including Shopify, to provide services and deliver personalized advertising (they use your data per their own privacy policies).

  • With your consent or at your direction – e.g., shipping products or using social media logins.

  • Affiliates – within our corporate group for business operations.

  • Legal & business transactions – to comply with laws, respond to subpoenas, enforce terms, or in connection with a merger or bankruptcy.

Disclosures in the past 12 months:
We have shared identifiers (contact/account details), commercial information (orders/shopping data), internet activity (Usage Data), and geolocation data (IP-based) with vendors, marketing partners, and affiliates.

We do not sell or use sensitive personal information without your explicit consent.

Sales/Sharing for Advertising (past 12 months):
We have shared identifiers (name, email, phone), commercial information (purchase records), and Usage Data with business/marketing partners for ad purposes.

Third-Party Websites & Links
Our Site may link to external platforms. We are not responsible for their privacy or security practices—please review their policies before sharing your information.

Children's Data
Our Services are not directed at children, and we do not knowingly collect personal information from minors. If you believe your child has provided us with data, contact us to request deletion. We do not knowingly sell or share information of individuals under 16.

Security & Data Retention
No security system is perfect. We take reasonable measures to protect your information, but cannot guarantee absolute security. Avoid sending sensitive data through unsecured channels.

Retention periods vary based on account maintenance, service provision, legal compliance, dispute resolution, and contract enforcement.

Your Rights (Depending on Your Location)
You may have the right to:

  • Access / Know – request details of how we use and share your data.

  • Delete – request removal of your personal information.

  • Correct – fix inaccurate data we hold about you.

  • Portability – receive a copy of your data and transfer it to another party (with exceptions).

  • Restrict processing – ask us to limit how we use your data.

  • Withdraw consent – where we rely on consent, you may withdraw it.

  • Appeal – if we deny your request, you may appeal by replying to our denial.

  • Manage marketing preferences – opt out of promotional emails via the unsubscribe link (we may still send non-marketing communications like order updates).

To exercise these rights, contact us using the details below. We may verify your identity before responding. You can also designate an authorized agent to act on your behalf (we'll require proof of authorization).

To opt out of personalized advertising via Shopify’s third-party services, visit privacy.shopify.com/en.

Complaints
If you have concerns about our data processing, please contact us first. If you're unsatisfied with our response, you may appeal (via our contact details below) or lodge a complaint with your local data protection authority.

International Users
Your information may be transferred, stored, and processed outside your home country, including by our staff and service providers. For transfers from Europe/UK, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses (or equivalent UK clauses), unless the destination country is deemed to have adequate protection.

Contact Us
For questions, concerns, or to exercise your privacy rights, please contact us at:

📧 support@calenys.com
📍 CALENYS INC, 30 N Gould St Ste R Sheridan, WY 82801, United States